Yearly12 App Support

一页知年 支持中心

We're here to help you make the most of your journaling experience

Frequently Asked Questions

How do I upgrade to Pro?

Open the Yearly12 app, go to Settings, and tap "Upgrade to Pro". Pro unlocks 5000-character entries, up to 10 images per entry, multi-format export (PDF / HTML / Markdown / TXT), and data backup.

How do I restore my purchase?

Go to Settings → Upgrade to Pro → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

Is my data safe and private?

Yes. Yearly12 works 100% offline. Your data stays on your device and is never uploaded to any servers. We do not collect personal information.

How do I export or back up my data?

Pro users can export data as PDF, HTML, Markdown, or TXT. Go to Settings → Export Data. You can also use Import Data to restore from a backup file.

How do I transfer data to another device?

Use Export to create a backup file on your current device, then use Import on your new device (Pro required).

How do I delete all my data?

Go to Settings → Delete All Data. This action is permanent and cannot be undone. We recommend exporting a backup first.

Pro Features

✍️

5000-Character Writing

Write up to 5000 characters per entry. Free version limited to 100.

📷

Insert Images

Add up to 10 high-quality images to each journal entry.

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Multi-Format Export

Export as PDF, HTML, Markdown, or TXT.

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Data Backup

Import and export to restore your data anytime.

Contact Support

Need help? Have questions, suggestions, or found a bug? We'd love to hear from you.

Email: 515621051@qq.com

Privacy Policy: View Privacy Policy

We typically respond within 24–48 hours.